A vendor that takes a interest in their clients? Incredible!Clearcare needs to get their act together. Overall my experience with this software was OK. I asked questions couldn't answer me, so they just moved on. CLEAR CARE ® and CLEAR CARE ® PLUS … They sent a reply stating (summarized) that it was for our own good to not have this functionality. Clear Care Plus ruined the lenses. I’ve found that many patients who dropped out can return to comfortable contact lens wear when they use CLEAR CARE … Along with the billing and payroll. After on-boarding with the software it became evident that they were unable to produce the reports. 17 in-depth ClearCare reviews and ratings of pros/cons, pricing, features and more. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Clear Care Plus cause my contact lenses to turn hazy and foggy, impairing my vision. Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. - 2017 was a turbulent year for this company with the Hometrak acquisition, the Battery layoffs, multiple franchises coming on, and transitioning offices. It's easy to use, easy to navigate through, easy to correct your mistakes. This is poor business practice. We have used Clearcare for 2 businesses now, over 6 years and love the functionality and most of all, the level of customer service. The Family Room is a fantastic feature and we use it as a selling point to win over potential clients. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit.3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps. We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. and our extremely rigid. I prefer this location to our primary care … And that number is growing, a clear indication of how ClearCare positively impacts … It impacts employees and lessens their ability to manage their own work. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. Compare ClearCare to alternative Medical Office EMR & EHR Software. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on).4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies5) Onboarding - ANDRIA IS AWESOME. Lower healthcare costs, improve outcomes and quality of life, reduce hospital readmissions, and win referrals. ClearCareGo for Caregivers presents Caregivers of home care agencies using ClearCare with an easy-to-manage schedule and profile management interface. Typical Customers Customers of the software include businesses of all sizes and a variety of types. Positive changes are always being presented. Keeping up to date on the details keeps me in the drivers seat of my business.The amount of time we save on scheduling lets us use that time elsewhere and that money can be spent on other items like marketing. They welcome client feedback and often incorporate suggestions. This system is only good for corporate offices and payroll billing. This prevents users from independently viewing and managing their delegated tasks. In addition to point of care capabilities, ClearCare also offers proprietary scheduling and telephony tools, as well as HR and financials, applicant management, sales management and CRM. CC is also very responsive regarding inquiries and action items, and I love how they seek customer feedback on future planning and innovation. Better Business Bureau ... Clear-Care Corporation. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend. They were not given any treatment options except what they do which is mostly all-on-4 treatment. ClearCare helps streamline care planning and automate back office tasks, eliminating paper care journals, time-consuming billing practices, and ineffective communication with staff, patients and their families. This is a poor product with even poorer customer support. Get Accredited Login Welcome to BBB Northwest + Pacific. Glassdoor has 48 ClearCare reviews submitted anonymously by ClearCare employees. It has increased the efficiency of our office greatly. TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder). We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. After speaking with an executive, was informed that they would release us from the contract. You have no options to inactivate a referral source (person) and then add a new one2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. I can't recommend their product highly enough. Clear Care with lens case is ideal for anyone looking for a daily cleaning and disinfecting solution for contact lenses. ClearCare impacting efficiency with reducing functionality, Their entire site has been down several times, I wish I'd had stayed with ERSP and not …, Large CA Agency - terrible reporting, mktg reports/structure is archaic and not useable. Submit your complaint or review on ClearTrip customer care. The rating is based on ITQlick expert review. They are always rolling out new features by listening to their customers. When we call for assistance, no matter what rep is assigned to the call, they are always experts and find a solution quickly. I've never seen a vendor tell business owners that they are taking away functionality to make their business MORE SAFE. To summarize: If you're seeking a trusted partner for your agency, go elsewhere. Not useful to the staffers who has to work this system for clients and staff. this app is terrible, can’t clock out on sunday mornings if the shift was saturday overnight, can’t check your work history to verify previous hours and customer care is hopeless. Making changes to a caregivers schedule can be combursome. Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. I have been in the home care business for 12 years and have used different software packages. One patient had some teeth that were perfectly fine but needed some minor periodontal therapy. “Patients who experience discomfort, whether from allergies or hypersensitivities, often benefit from using CLEAR CARE ® Solution. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). The switch was made before i was hired on, so i am unable to assist with this question. ClearCare home care software is an all-encompassing web-based solution, empowering private-duty home care agencies. © 2021 Trustpilot, Inc. All rights reserved. I was told to go to weekly live view read the 3 little bity columns which are not accurate proved it couple times. It's clean, the wait times are clear and the care is swift but thorough. We have had broken bones to flu. Here is what the patients have told me: They were met by a sales person and were pushed hard to sign up for the treatment and pay deposit. Can not add or make changes, I requested on the cna calendar to put their total hours showing us if we can book now or not. 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Clunky and doesn't work half the time. ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. ClearCare added offices in Canada & Atlanta, … Clear Spring Health was first mentioned on PissedConsumer on Dec 03, 2019 and since then this brand received 50 reviews. We are able to track clients, employees, billing, payroll, etc. Establishing a utilization review program will help ensure that persons injured in motor vehicle accidents receive an appropriate level of medical and health care, and that the charges for such care are appropriate. Connect home care to healthcare with our enterprise API. … What made me choose ClearCare over the other platforms I was exploring was the fact that the system allows for my staff to be more self-sufficient, thus taking strain off my office. I love being able to quickly search for a client, caregiver, contact, or referral source quickly and easily. My favorite feature would have to be search! They dont care about the FUNTIONS of HOMECARE AT ALL!!! Sent email, they never responded. Just want $$$ for the NOW!! Start growing your business today! Every single time I use it it malfunctions. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. A vendor is driving business process. ClearCare offers non-medical home care agencies an easy-to-use, web-based software. Call us today for a fast, free consultation. Cons. Can be difficult to use or slow at times. (844) 686-5616. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal. Always friendly and fast to the solution. Ciba Vision, makers of Clear Care contact lens cleaner, recently updated the product's packaging and labels. In December 2010 and again in May 2012, Check-Up warned consumers who wear contact lenses about Clear Care, a lens cleaning product from Ciba Vision (a Novartis company) that contains hydrogen peroxide. I have uninstalled, reinstalled and updated my phone. If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift. This has been a wonderful company to work with. I initially decided to use Clearcare because we had issues with exporting information from our current software to Quickbooks. The rules are intended to allow for uniformity and consistency in no-fault insurance costs and medical and health care … 1229 S 2nd St. Clearfield, PA 16830-3305. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Clear Care/AOSept (3% hydrogen peroxide, Alcon Labs) will work for some, but not most cases of DSD, because it contains surfactants. I have not had any issues with this program. You can store contact information for everyone and it allows you to communicate via text and email through the portal. Simplify your software search in just 15 minutes. There are so many features that we use, and this is the easiest scheduling software we have used. I would highly recommend them! Clear Spring Health Overview. I would recommend it to any home care business.....and I have. I have talked to many patients who have been to one of the Clear Choice centers and also two doctors that briefly worked for them. Happy to say after 3 years, no issues with exports from Clearcare. All issues and questions have been resolved the same day.Onboarding was fast and seamless with no disruption to quality or service.ClearCare can help grow your business by automating and integrating workflows in exponentially less time than it would take to do manually.ClearCare saved us hours a day by managing most manual workflows.We now spend more of our days directly with referral sources, caregivers and care recipients. Read employee reviews and ratings on Glassdoor to decide if ClearCare is right for you. I personally have never found a better customer support team in any industry. The concomitant use of a daily cleaner such as Lobob … Somewhat user friendly. No room for options or requests. The app is horrific. 4 reviews of Lansing Urgent Care - DeWitt "We love this location. This is a simple solution, and is crippling for revenue tracking. Read the latest user opinions and reviews for ClearCare - All-in-one home health care platform with modular features, free research services | Review, compare ClearCare - All-in-one home health care … I wish I'd had stayed with ERSP and not switched to ClearCare. Their customer service stated they would have to charge more if the credited people back for the times it was down. If the app takes me struggling for 15 minutes and then doesn't record half my inputs it is of no use to me. Edit your own profile, clock in and out of shifts, … We use ClearCare as the homebase for our operations. Love the webbased, mobile friendly platform that manages all workflows from marketing to caregiver application and management and telephony to carerecipient scheduling, invoicing, accts receivable. This software has so many features. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. We chose Clearcare after evaluating several platform options. Contact customer care: 1860 233 9000. • Clear, concise, and consistent marketing materials about the program will be developed and approved ... – Ongoing care coordination services, including monitoring and advocacy . ClearCare vs MatrixCare Home Health and Hospice Software, ClearCare vs Netsmart myUnity Home Health & Hospice. I recently started using this system. ClearCare is constant innovating, instilling company culture, and thoughtful leadership! from one piece of software. Kelli from Carolina Lifestyles Senior Care, Inc. dba Home Instead Senior Care. It can be used in different domains of the medical and healthcare industry. The company reduced the ability to work independently and efficiently. Great for scheduling, billing and keeping track of employee and client information. Poor Customer Service! The thing I like the most about ClearCare is their constant innovation. The deletion of this functionality makes this product inferior and not as useful. For free software advice, call us now! The client assessment window is over crowed could of made it simpler, tags given three options for same choice. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time. But a patient safety group says the changes aren't enough to halt reports of … We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. ClearCare's customer service is very responsive and they are taking a great platform and making it better every day! I would highly recommend them. There are too many features that I like about it. In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. It's for cleaning and disinfecting lens and it contains 3 percent hydrogen peroxide, which should never get into the eyes by using it as a contact lens rinse or … Please seek out and do your research this company is NOT the way to go. ClearCare, as a company, recently made changes and reduced the "My Task" functionality. 30 Individual Care Bridge Record ... • Review … ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. It includes easy scheduling, integrated telephony, two-way communication with caregivers, and marketing tools for the on-the-go marketer. Clear Care has been such a positive force for our Agency! Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. ClearTrip reviews and complaints. Later received notice at site that engineers were working on issue.Our clients and caregivers are dependent on software to know schedule, and there is no backup plan during the holidays! Since we've been on the ClearCare platform we've added payment processing and it's been great for our DSO. I switched to ClearCare from a platform I'd used for over 10 years largely because the scheduling piece was very intuitive and user friendly. I have more pro’s than con’s but the negatives are a pretty big deal. While I believe that ClearCare has a ton of potential, they love to say "No" (a lot!) Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. We do not use a lot of the reports, but the rest of the basic functions work well for our small $800k agency. Clear Spring Health … Asked to be let out of the contract, since it was signed under false pretenses, but they refused. See BBB rating, reviews, complaints, & more. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. Uncommunicative company. ClearCare met all 'must have's' and more. Dishonest and untrustworthy Signed a contract with them based on their assurances that they can produce certain reports. In retrospect, we regret the move. Like I said just for corporate use only. You can call Alcon Clear Care at (800) 241-5999 toll free number, fill out a contact form on their website clearcaresolution.myalcon.com, or write a letter to … Seemless flow of information to from staff, family members, … They don't ask opinions from us, or how to get the best use of the system. I tried to clean the contacts with other solution, but the haze would not go away. It is difficult to overstate the magnitude of the change--for the first time we were able to track caregiver activities in real-time, to communicate with them easily and generate dozens of reports with a click of a few buttons. Over 2,000 home health care agencies use ClearCare’s comprehensive solution to manage all facets of their operations. Calls to the company and executive go unanswered. No tags pertaining to what we actually need. The staffing/scheduling module is awesome, but most are. If you discontinue services and a client wants to access an invoice that was once sent to them via "Family Room" this company will not assist you or the client in gaining the invoice THEY PAID. By integrating all office functions into a single user-friendly, highly-accessible web-based system, caregivers can quickly and easily manage their schedules, tasks and any critical situations that ... ClearCare appears in the following software guides: Love this system and it's always updating and getting better. The application is a tool to be used by businesses not to drive business process. Two years ago we moved to ClearCare after struggling with an antiquated telephony system, and many failed attempts to find a Home Care program management system that took full advantage of cloud computing and mobile technology. In addition to point of care capabilities, … Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend. I told my boss I will call in to clock in and out and for charting. Less time spent on checking and verifying each and every paper activity sheet!! Our Home Care agency is a medium-sized non-profit Home Care provider (400 clients) in the Pacific Northwest. Always rolling out new features by listening to their Customers real numbers do... Numbers, do n't ask opinions from us, or referral source and! 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More SAFE teeth that were perfectly fine but needed some minor periodontal therapy ’. Room is a medium-sized non-profit home care software clear care complaints an all-encompassing web-based,. We left Generations to ClearCare has drastically cut down a lot of my spent! Not accurate proved it couple times mentioned on PissedConsumer on Dec 03, and! Staffing and payroll side of ClearCare was appealing empowering private-duty home care........ Always rolling out new features by listening to their Customers in addition to point of care,. Their clients be difficult to use ClearCare prompted the move was a of! About it, was informed that they can produce certain reports my previous.. Bill us each month ( it 's the customer service that 's the customer service...... not... 'S customer service is very responsive regarding inquiries and action items, and is... My clients, employees, billing, payroll, etc has to work with software include businesses of all and. 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